Anonymous
map-marker Los Angeles, California

Worst financial institution ever

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Trash, it takes them 31 days to post any credit back to your account, even when the merchant issues an immediate credit. Money Network wants the merchant to send a written letter on their letterhead. Customer Service refuses to do anything.
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User's recommendation: California EDD uses them, do not use their services.

Anonymous
map-marker Fairfield, California

It doesn’t work

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Money Network - It doesn’t work
The website and the mobile app are garbage. Neither of them work. I can never get past the sign in page.
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User's recommendation: Tell everyone how bad it is, so hopefully it gets fixed

Chad W Pke

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Worse customer service plus takes for ever to get money load back on card

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Money Network - Worse customer service plus takes for ever to get money load back on card
Money Network - Worse customer service plus takes for ever to get money load back on card - Image 2
1 cant set up a online account 2 called customer service lady was a bitçh ask to speak to manger she told me to call back in a hour bought a battery yesterday wrong size returned it still not back into account
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Loss:
$115
Pros:
  • Used you for years
Cons:
  • Bad customer service

Preferred solution: Full refund

Miss B Rwe

0 Stars

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This company is a joke, a complete joke. The card was stolen and it took weeks for us to get a hold of a person. Not only that, the cards come marked as EDD debit cards so yeah no wonder it was stolen. This company is trash. Complete trash. States are making a big mistake by switching to this company.
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Loss:
$700
Cons:
  • Everything about it

Preferred solution: Full refund

User's recommendation: We are being shafted

Anonymous
map-marker Tobyhanna, Pennsylvania

THIS APP SUCKS!!!!

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WHY DOES IT LOAD SO SLOW? WHY CANT I SEE MY BALANCE AND TRANSACTIONS? WHY DOES THIS APP EXISIT IF IT TAKES 3 *** DAYS JUST TO OPEN??? FIX THIS *** OR DELETE THE APP COMPLETELY!!!
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User's recommendation: Don't even bother.

Jonathan C Mnl

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Verified Reviewer

Terrible card for CA unemployment insurance funds

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Absolutely terrible company/card to access unemployment funds. I can't even create an account, so that I can actually access my funds. I hope CA EDD changes back to Bank of America. This so extremely disheartening.
View full review
Cons:
  • Website an app basically do not work

Preferred solution: A better EDD card and platform that works.

1 comment
Guest

Can''t get to the funds CA paid into Money Network. Spent over 2 hour on hold waiting for customer "service." Bank of America provided great service.

Money Network sucks. How much did Newsome get back in kickbacks from this deal??????

Anonymous
map-marker Tampa, Florida

The app and website just sucks. Can't get past login

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Can't access my funds from either the app or the website. It won't go past the login page and I remember my password, so it's not that. And the website says it detected unusual activity which is strange because I never tried to log on from the computer until today. Sometimes I have to wait days to be able to get to my money. I've never had issues with any other card, or "bank", this is ridiculous. I have a part time job which allows same day pay if I use this card, I will just wait a week for my bank to deposit from now on.
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User's recommendation: JUST USE ANOTHER COMPANY

NelsonStuart P

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Verified Reviewer

Money Network is the Worst Card Ever

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Money Network is the Worst Card I've ever had. Horrible Customer Service. EDD switched to Money Network from Bank of America. You can't withdraw more than $800 a day. They won't let me transfer Funds to my bank. They don't give you Routing Numbers or Account Numbers needed to make Online payments to my Auto Finance Company or any other Credit Card that require this information. They leave you on Hold forever. EDD needs to go back to Bank of America.
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Cons:
  • Horrible card limited use options

Preferred solution: They need to change a lot of their policies.

User's recommendation: Avoid this company at all costs.

Kershaun S

Money was taken off my card

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My EDD deposit was stolen right of the card! Money network cards are NOT SECURE! Trying to get the money back is a scam within itself. They told me that they will send me a form to fill out. I have ten days to return the form starting from my phone call listing the complaint. They will send the form by pony express meaning that by the time I get the form, I will have little to no time to get it back to them within the ten days! This company is a scam! DO NOT USE THIS COMPANY!
View full review
Loss:
$900
Cons:
  • Company is a scam

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS MONEYNETWORK

Crystal L Grg

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Verified Reviewer

Dispute

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I opened the dispute back in September 2023 and the amount of $13.88 no one never looked into the case so I was told by supervisor to appeal it. This case has been appealed twice and we are in 2024 of February And the case is still on going almost 6 months later with still no outcome or refund I just want my money back they are not doing their job to look into it to refund me my money. Yes Im very pissed off six months for $13.88 are you serious?
View full review
Loss:
$14
Pros:
  • Hope to never have to use them again
Cons:
  • Bad company

Preferred solution: Full refund

User's recommendation: I hope you never have a dispute because you might not get your money back The case number ending in 8850

Brian D Cvt

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Verified Reviewer
| map-marker San Ramon, California

Poor customer Service nonexistent pretty much can’t touch your own money

Poor customer Service, five phone calls no results no help cant get your own money. Our government has chosen this company to pay out income tax, return disability insurance and I believe unemployment and yet no one can get their money I know so many people who are so disappointed with this company do not use money network. Whatever you do stay away use anyone else.
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User's recommendation: Do not use this company go anywhere else use any one else do not use this company you’ll never get your money

Brian D Cvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

What a joke of a company and our government is using them. Sure give them a card, but don’t let them get their money.

Received a brand new card, activated it and yet cant get your money call cant get anyone to help you call back get disconnected. No one can help you. I know three different people that have this debit card from our government that dont let you get your money. whats the point of it? Id rather have a check you people in the government are so ridiculous for using this *** company. Get your *** together, you should have to get paid by one of these cars and see how you like it are US government at work
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Gerald H Xxo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to speak with a representatives

Money Network - Need to speak with a representatives
Money Network - Need to speak with a representatives - Image 2
Money Network - Need to speak with a representatives - Image 3
Disputed a transaction...not settled yet...10.17.2023 today 10.31.2023...receipt of transaction...call money network card repeatedly thur out...nothing happens...customer services did help either...
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Loss:
$18
Pros:
  • Fake
Cons:
  • Fake

Preferred solution: Full refund

User's recommendation: Don't mess with Money Network Card...

Anonymous
map-marker Fresno, California

Endless problems with Money Network

Money network is total garbage. At least half the time I can't even get past the sign in. I even try to change my password to see if I'm just not remembering it correctly. But the change password part doesn't even respond or work at all. I can't believe EDD would put all our money in the obviously incompetent company running money network
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User's recommendation: Make your voices heard about how bad this company is

1 comment
Guest

I agree. Attempted to transfer funds from Monet Network card to my credit union but was told Mastercard is not accepted.

I also can’t sign on to the mobile app on most attempts. Obviously EDD did not vet this company’s platform.

Tamara B Bkk

Cause they cut my card off

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So money network is a piece of crap none info represenitives tell the truth they all lie they cut my card off saying it was compromised the day off my pay I have a 3 day notice on my door and they tell me I cannot receive another card for 10 days so me and my family will be on the streeet after I talked to 3 differnt reps that clearly said I could have a paper check sent to me then another one said I could transfer my funds to another card I hate money network
View full review
Loss:
$900

Preferred solution: Full refund

User's recommendation: DONT DEAL WITH THEM UR IN THE PRESENCE OF A BUNCH OF DUMMIES AND LIERS

Sarah P Wez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Should give you a zero becaus people In rural areas pay Everytime you stick card in ATM and ATM fee to get money out

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3.50 card fee. ATM fee for me $5.63. Have to use a specific ATM but in rural areas you ripping us off we don't have your ATM. Hope better business takes action
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User's recommendation: Don't bother

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