Money Network
Money Network Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Money Network reviews show a 1.3 star rating from 513 customer reviews; consumers are mostly dissatisfied and 25% would recommend the service.
Key Takeaways for Future Customers
- Expect repeated customer service issues and long hold times when resolving disputes.
- Be prepared for app and login problems that can block access to funds and slow Payments.
- Many customers request refunds and report delays in receiving checks or transfers.
Negative Feedback / Risk Areas
- Frequent reports of blocked cards, unexplained holds, and possible fraud leading to lost funds.
- Pervasive customer complaints about rude, unhelpful support and outsourced call centers.
- Reports of billing discrepancies, missing transactions, and slow or missing refunds.
Positive Feedback
A few reviewers cited a helpful representative and a single positive customer service interaction.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Money Network reviews show a 1.3 star rating from 513 customer reviews; consumers are mostly dissatisfied and 25% would recommend the service.
Key Takeaways for Future Customers
- Expect repeated customer service issues and long hold times when resolving disputes.
- Be prepared for app and login problems that can block access to funds and slow Payments.
- Many customers request refunds and report delays in receiving checks or transfers.
Negative Feedback / Risk Areas
- Frequent reports of blocked cards, unexplained holds, and possible fraud leading to lost funds.
- Pervasive customer complaints about rude, unhelpful support and outsourced call centers.
- Reports of billing discrepancies, missing transactions, and slow or missing refunds.
Positive Feedback
A few reviewers cited a helpful representative and a single positive customer service interaction.
Media from reviews
El Cajon, California
EDD Credit Card
- - Card blocked for purchases totaling 5,500.
- - They demanded a log of purchases to verify charges.
- - Money not returned; reviewer calls it fraud.
THE WORST EXPERIENCE EVER. They blocked my card with almost 5.5k on it for even simple grocery purchases while I was unemployed.
They expected me to provide a LOG of any purchases I'd made or tried to make. They are rude, unprofessional and more than that, why should I have to walk around with a note book of my grocery purchases in order to verity my account when it's MY MONEY? Who on earth has to do that, EVER?! The fact that CA state uses them is ridiculous.
Better yet, what they are doing is illegal-- I used it for all of 8 weeks and it was a nightmare.
I still don't have my money- I thought it would be easier than checks. This is fraud.
User's recommendation: CA EDD- DON'T USE THE CARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Thru Skype get -10 score
These people with this banking establishment are all horrible. They never sent me a card, which my funds should have gone to.
You start with, but of course, unemployment didn't do that; they use this awful card. I only have money network. They sent me a card; they do not have account numbers to transfer, so they use an automated service. Now I've been sitting for 10 days without any of my money.
This number is what I have to live on. They didn't care; they don't help you. They leave me hanging out to dry. I still haven't received a card, and now it will be another 3-5 days because my transfer is lost in space.
They don't transfer on that weekend, so now we're looking at another week in reality. By that time, I'll have a third unemployment check, which is supposed to be going into ******, but unemployment keeps giving it to these idiots instead.
Do not ever use this company, and if a government entity sends you this card, insist they put your funds in the bank. Not that doing that helped me!!!
User's recommendation: Do not use
PA unemployment benefits preferred payout method is direct deposit to a checking account. The Money Network card is used as a secondary method when either A, the recipient doesn’t have a checking account or B, the recipient has filed a claim, benefits are ready to be paid and the recipient has been lazy/not verified their banking information.
Quit pretending you were railroaded into the MN card. You failed somewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
I wanted to call and get a new card...
I wanted to call and get a new card for Money Network. I want to see if I have Money Network on file under my name and my birthday because I have a call in my Social Security that matches, but my birthday doesn't match.
User's recommendation: I would like to order a new card for money network and update me address and phone number 710 N Bond st apt 7 Fresno ca 93702
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
High Point, North Carolina
My card is not working in the store
My card is not working in the store. I tried to get money out, but it won't work. Can you tell me what is wrong with the card?
User's recommendation: Why my card not work
Riverside, California
I can't access my card balance
I can't get past the automated system. It won't recognize my info, so I can't get an agent to explain the issue.
Preferred solution: a live person to talk to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Feb 16, 2026: 3 payments made to Xfinity; only 2 show.
- - One payment is missing from Xfinity.
- - I request an $85 refund; it was credited but reversed.
So on February 16 2026 I made 3 payments to xfinity comcast account but at xfinity only 2 payments are showed for that day transaction so I of the payments are not showing up on xfinity I went in person and called over the phone but seems like they can’t help me I keep calling and no one answers my call.. I need my refund of 85.00 dollars back you guys paid it back but then took the money back again from me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Van Nuys, California
Nice job
Very nice person. I'm glad to speak to somebody like that when it comes down to my personal needs, like for customer service and my card. Very nice person.
- All good
User's recommendation: Great
These cards are garbage
- - Money Network deserves to be shut down.
- - They force customers to accept a garbage card and provide poor service.
If there's ever an institute that I feel deserves to be shut down immediately. It's you guys money network.
The fact that you force people to take your garbage card. The cards not even worth the plastic. It's printedyou people are not worth the money they pay you on top of that. I've got other banking institutions like chime.
Unfortunately, that gave me one of your garbage cards again. I hope they fire all of you and shut your garbage institution down.You should be ashamed yourself for the horrible service you don't provide
User's recommendation: Use another banking institution like chime
Can not access my money on app
For some reason I can not access my earnings maybe Im logged into wrong thing or need to download load another app please help me
DONT USE
- - They closed my card and didn't transfer funds.
- - It disrupted payments and there was no contact.
- - The card never works and funds have not moved.
THEY closed my card but didn't bother to transfer my money, not only did it wreck things with my car payments, my insurance and all my other bills, they STILL haven't transferred my money and it's been MONTHS. No communication, the card never works.
Save your time and get a walmart card. this place is a joke, nothing but problems for 10 years!
User's recommendation: GET A WALMART CARD
Money disappearing from my account and fees do not appear on balance.
- - Customer service is unhelpful.
- - Money missing from my card.
- - App shows birthdate invalid.
Customer service is worthless ! Money missing from my card and when trying to download their App it says my birthdate is invalid.
Ive had my original birthdate for 71 years. Im gonna have to find another job to get rid of these Air-Heads !
Im missing over $14.00 just in the past 2 days. Very frustrating to say the least.
User's recommendation: Avoid this half-ass company !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNightmare company
- - $1,775.60 stolen in 17 transactions from a third world country.
- - After 10 months, funds won't be recovered; avoid Money Network.
Dad was dying at the VA hospital when $1,775.60 was stolen in 17 transactions from a third world country, and after 10 months of argument, we will never see the funds because 'it was his responsibility to let them know and it took too long.' Stay away from Money Network; your money isn't safe, and you will never see it again!
- Theft poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not use them
No customer service can't understand them just complete *** The only reason I used them was for my job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received my check, it is 3600.00 claiming mailed 02/20/25
- - 2/20/25 email: check mailed; not arrived.
- - Account closed; checks mailed late; void and reissue; void 5 days; 14 days; amount 3,683.
I received an email dated 2/20/25 that my check was mailed; it will take 14 days. It is now 3/19, and I have not received it.
I sent all documents requested to keep my account open, but they closed it anyway. Now they say that checks were mailed out late. I have to wait another week. I am requesting to void that check and issue a new check; this will take 5 days to void and then 14 business days to reach me.
I have been with them for at least 15 years and have never had an issue. I advise please do not use them. As long as you deposit, they are good, but to receive your money in a check is ridiculous.
I will be sending them to the BBB, and my attorney is definitely involved. My check is for 3683.00; I cannot afford this.
- Was a customer for years and i got the worst treament
Preferred solution: Full refund
User's recommendation: DO NOT USE THEM
sending an update, I called them today(3/20/25) because i have not rec'vd my check. i stayed on the line for 11minutes waitiing for the supervisor, it was the same supervisor i have spoke to for 4 times.
I was told that an emailed ws sent to them stating that the checks were delayed, they were not mailed on the date in the email that i rec'vd (02/20/25), i did request a copy of the email that the supervisor rec'vd, but i ws told that they cannot send it out (naturally i was going to get that reponse) I was told to wait 10 more days, i ws told the 10th day will be 3/26/25 (I really do not have a choice) she also expressed that she will talk to anyone if there was any issues i had with bill collectors. Bill collectors are not my issue this is my money which is due to me.
i am waiting until Wednesday (no choice). Will send update DO NOT DO BUSINESS WITH MONEY NETWORK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnethical Practices
- - Activated the card; one purchase worked, another store declined it.
- - EDD found no fraud; Money Network delayed funds and refused to replace.
Absolutely not!
This ordeal has caused extreme financial and emotional stress. Money Network has consistently failed to provide clear information or a meaningful resolution, instead hiding behind rigid and nonsensical protocols.
In June 2024, I received my disability benefits from EDD and opted for the Money Network Debit MasterCard instead of direct deposit, a choice I now deeply regret. After activating the card and making one successful purchase, it was promptly declined at another store.
When I contacted Money Network customer service at 800-684-****, I was told my card was locked due to 'suspicious activity.' No specific details were provided, and I was directed to contact EDD.
After multiple failed attempts to reach EDD by phone, I was forced to visit their office three times. Finally, EDD confirmed there was no fraud or suspicious activity and that my benefits had been issued correctly. The problem was entirely with Money Network.
By November 8, after months of delays caused by my work schedule, limited EDD office hours, and Money Network’s unhelpful service, I contacted Money Network again. I requested a replacement card or direct deposit of my funds, but they refused, citing their protocols.
Instead, they informed me my account would be closed, and a check would be mailed via USPS within 10-14 days.
By November 22, no check had arrived. Another call revealed the check was mailed on November 12 but delayed by the holiday. I was told I could void the check and restart the 10-14 day process or wait until November 25 to see if it arrived. At this point, my financial situation was critical – I was running out of money and depleting my savings.
On December 9, I spoke with a supervisor who was dismissive, unprofessional, and dismissive of my concerns.
She interrupted me repeatedly and gave a generic explanation of their protocol. She said voiding the missing check would take 3-5 days, followed by another 10-14 days for a new check. My request for expedited shipping or certified mail was flatly refused. Her suggestion to return funds to my closed account was nonsensical, given that my Money Network app showed a $0 balance and confirmed a check had been issued on November 13.
When I requested escalation, she placed me on hold and sarcastically claimed management was unavailable.
She offered to leave a message for a callback in 24-48 hours and ended the call with, 'Thank you for using Money Network,' before hanging up.
This ordeal has caused extreme financial and emotional stress. Money Network has consistently failed to provide clear information or a meaningful resolution, instead hiding behind rigid and nonsensical protocols.
Beware of Money Network Debit MasterCard issued by My Banking Direct (Flagstar Bank, N.A.).
Their unethical practices harm customers. I demand immediate action and access to my funds.
- No pros all cons
- Unethical practices harms customers
Preferred solution: I demand immediate action and access to my funds.
User's recommendation: BEWARE of MONEY NETWORK DEBIT MASTERCARD Issued by MY BANKING DIRECT (Flagstar Bank, N.A.) Their unethical practices harm customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSome one hacked my debit card with a scamming device and they are giving me all kinds of running around
I used the ATM at Wawa in Orlando, Florida, and it must have been a scamming device. They took my money and transferred it to a Cash App account that is not mine and not on my account.
Preferred solution: Full refund
User's recommendation: Get a real banking institution and not someone over sea
About
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Money Network is a service provided by First Data Corporation and Walmart Stores, Inc. People can order Money Network MasterCard Paycard and Money Network Check. Both cards are issued by MetaBank, Member FDIC. There are no start-up and monthly fees for Money Network Service. Cardholders may pay bills using their Money Network Account. There is also a possibility to make in-store, gas station, online, and phone purchases with the Card. All purchases are limited to the Money Network Account balance. Cardholders can track all spending on a website or on the Money Network Mobile App any time. Cash can be withdrawn at any Walmart or Sam’s Club for free.
Money Network is ranked 903 out of 5730 in Financial Services category
USA, Worldwide
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The EDD card has very strict rules of use, limitations and high fraud prevention built in to it. It is not fraud if the account is frozen during an investigation and the balance showing is correct.
You don’t need to write a log. You do need to keep every receipt to balance your account and keep track of the money. That’s just common sense.