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Money Network

Money Network

www.moneynetwork.com
What is your customer experience with Money Network?

Money Network Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Money Network has 1.3 star rating based on 950 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: No pros all cons, Money network are thieves, No good.
    Cons: No stars money network sucks, Customer service, Customer service does not help.

  • 27% of users think that Money Network should improve its Payments.
    67% of users say that they won't use Money Network in the future for similar services or products.

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Media from reviews

Money Network - Edd / MoneyNetwork
Money Network - TransfersMoney Network - It doesn’t workMoney Network - Need to speak with a representativesMoney network is a scam . I have an account with money network via temporary disability .Money Network - Debit card was compromised and account cancelled. I did not request...Money Network - Debit card was compromised and account cancelled. I did not request...
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Top Money Network Reviews

Positive Review

"My card delivered to an old address. I want my card delivered to my new address."

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I received prompt attention and a firm promise that my card will be sent to my new address. I recommend Money Network to clients. User's recommendation: Money...

Critical Review

"Nightmare company"

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Dad was dying at the VA hospital when $1,775.60 was stolen in 17 transactions from a third world country, and after 10 months of argument, we will never see...

Show reviews that mention
money card app customer service account service customer bank access funds
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Brenda H Jtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nightmare company

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Dad was dying at the VA hospital when $1,775.60 was stolen in 17 transactions from a third world country, and after 10 months of argument, we will never see the funds because 'it was his responsibility to let them know and it took too long.' Stay away from Money Network; your money isn't safe, and you will never see it again!

View full review
Loss:
$177560
Cons:
  • Theft poor customer service

Preferred solution: Full refund

James M Ogh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Leisenring, Pennsylvania

Do not use them

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No customer service can't understand them just complete *** The only reason I used them was for my job.

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Detriee P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received my check, it is 3600.00 claiming mailed 02/20/25

I received an email dated 2/20/25 that my check was mailed; it will take 14 days. It is now 3/19, and I have not received it.

I sent all documents requested to keep my account open, but they closed it anyway. Now they say that checks were mailed out late. I have to wait another week. I am requesting to void that check and issue a new check; this will take 5 days to void and then 14 business days to reach me.

I have been with them for at least 15 years and have never had an issue. I advise please do not use them. As long as you deposit, they are good, but to receive your money in a check is ridiculous.

I will be sending them to the BBB, and my attorney is definitely involved. My check is for 3683.00; I cannot afford this.

View full review
Loss:
$3683
Cons:
  • Was a customer for years and i got the worst treament

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM

1 comment
Guest

sending an update, I called them today(3/20/25) because i have not rec'vd my check. i stayed on the line for 11minutes waitiing for the supervisor, it was the same supervisor i have spoke to for 4 times.

I was told that an emailed ws sent to them stating that the checks were delayed, they were not mailed on the date in the email that i rec'vd (02/20/25), i did request a copy of the email that the supervisor rec'vd, but i ws told that they cannot send it out (naturally i was going to get that reponse) I was told to wait 10 more days, i ws told the 10th day will be 3/26/25 (I really do not have a choice) she also expressed that she will talk to anyone if there was any issues i had with bill collectors. Bill collectors are not my issue this is my money which is due to me.

i am waiting until Wednesday (no choice). Will send update DO NOT DO BUSINESS WITH MONEY NETWORK

Almease H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unethical Practices

Updated by user Dec 13, 2024

Absolutely not!

Updated by user Dec 11, 2024

This ordeal has caused extreme financial and emotional stress. Money Network has consistently failed to provide clear information or a meaningful resolution, instead hiding behind rigid and nonsensical protocols.

Original review Dec 11, 2024
RE: Money Network Debit MasterCard issued by My Banking Direct (Flagstar Bank, N.A.)
In June 2024, I received my disability benefits from EDD and opted for the Money Network Debit MasterCard instead of direct deposit, a choice I now deeply regret. After activating the card and making one successful purchase, it was promptly declined at another store.

When I contacted Money Network customer service at 800-684-****, I was told my card was locked due to 'suspicious activity.' No specific details were provided, and I was directed to contact EDD.
After multiple failed attempts to reach EDD by phone, I was forced to visit their office three times. Finally, EDD confirmed there was no fraud or suspicious activity and that my benefits had been issued correctly. The problem was entirely with Money Network.
By November 8, after months of delays caused by my work schedule, limited EDD office hours, and Money Network’s unhelpful service, I contacted Money Network again. I requested a replacement card or direct deposit of my funds, but they refused, citing their protocols.

Instead, they informed me my account would be closed, and a check would be mailed via USPS within 10-14 days.
By November 22, no check had arrived. Another call revealed the check was mailed on November 12 but delayed by the holiday. I was told I could void the check and restart the 10-14 day process or wait until November 25 to see if it arrived. At this point, my financial situation was critical – I was running out of money and depleting my savings.
On December 9, I spoke with a supervisor who was dismissive, unprofessional, and dismissive of my concerns.

She interrupted me repeatedly and gave a generic explanation of their protocol. She said voiding the missing check would take 3-5 days, followed by another 10-14 days for a new check. My request for expedited shipping or certified mail was flatly refused. Her suggestion to return funds to my closed account was nonsensical, given that my Money Network app showed a $0 balance and confirmed a check had been issued on November 13.
When I requested escalation, she placed me on hold and sarcastically claimed management was unavailable.

She offered to leave a message for a callback in 24-48 hours and ended the call with, 'Thank you for using Money Network,' before hanging up.
This ordeal has caused extreme financial and emotional stress. Money Network has consistently failed to provide clear information or a meaningful resolution, instead hiding behind rigid and nonsensical protocols.
Beware of Money Network Debit MasterCard issued by My Banking Direct (Flagstar Bank, N.A.).

Their unethical practices harm customers. I demand immediate action and access to my funds.
View full review
Loss:
$16000
Pros:
  • No pros all cons
Cons:
  • Unethical practices harms customers

Preferred solution: I demand immediate action and access to my funds.

User's recommendation: BEWARE of MONEY NETWORK DEBIT MASTERCARD Issued by MY BANKING DIRECT (Flagstar Bank, N.A.) Their unethical practices harm customers.

Trances G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Some one hacked my debit card with a scamming device and they are giving me all kinds of running around

I used the ATM at Wawa in Orlando, Florida, and it must have been a scamming device. They took my money and transferred it to a Cash App account that is not mine and not on my account.

View full review
Loss:
$430

Preferred solution: Full refund

User's recommendation: Get a real banking institution and not someone over sea

Anonymous
map-marker San Francisco, California

Horrible customer service

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Somehow my pin was changed. I have no clue how that even happened so I called to try and fix the issue.

First guy I talked to named CARLOS was absolutely unhelpful.

2nd guy I talked to SHAWN or SEAN??

Spelling unknown was not only absolutely unhelpful. But he literally lied and said he was putting me on hold and hung up on me.

These customer service representatives are not only unhelpful but horrible.

Waiting on call back #3 to hopefully get someone to help me to change my pin back.

This is a complete racket. And so glad my disability is temporary because if I had to deal with this any longer than I do I would lose my mind and patience.

Who hires these people??

Unprofessional hires. Management surely couldn't be any better if they are hiring these types of people.

View full review

User's recommendation: Nope

Paige P Rva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LOATHE...upgrade or fold...PLEASE

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I rarely submit reviews, but I had to take a minute to discuss this primitive, ghetto, inefficient, non-user-friendly, generic 'service' of Money Network. So bad, I can't even dignify their name with capital letters.

This is 2025. Consumers are doing a lot of online shopping and business...not to mention, there are some things only accessed online, i.e., Uber, Lyft, etc. I cannot use this card for little to nothing. You can be stranded in the middle of *** with thousands on your card, but if there is no ATM in sight, you won't be going anywhere.

I have tried to wire money to my other accounts to no avail. I cannot order food...and customer service is disgustingly horrible and uninformed...not to mention unhelpful and rude. I hate EDD disgraced us with utilizing this useless, so-called service. I wish MN would just disappear for real.

Even Netspend is far better, that, and so many others.

Why did our state go to the bottoms to find a replacement..bring BofA back! I hate Money Network!

View full review
Cons:
  • All

Preferred solution: real service that meets my needs

Darwin D Tov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I'm not very good at English so I just emailed

My concern is that I sent money to my bank account on Friday using the Money Network app, but I still haven't received it. Every number I entered is correct.

View full review
Loss:
$250
Cons:
  • I did not receive the money i transferred to my bank account

Preferred solution: Full refund

Mark O Aez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Call waiting says 18 minutes when it is hours, use call back feature only to wait more time. Fraud charges are rampant. horrible customer service

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Call waiting indicates 18 minutes when it is actually hours. Even using the callback feature only leads to more waiting time.

Fraud charges are rampant.

The customer service is horrible. California has discovered the cheapest means of payment possible.

View full review
Loss:
$63
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: As soon as deposit comes in transfer funds to your checking account

Anonymous
map-marker Arroyo Grande, California

VERY UNPROFESSIONAL

First their website is down therefore can't access your acct. Then you aren't able to create an acc on the app unless you create one online.

I called on a Saturday w/ my mom on the line trying to figure what is going on with her card. After crossing an obstacle I was told she had to re-activate after not using for 190 days. This Monday morning I called the automated to transfer her funds to her bank acct, but system said it couldn't be done. Finally got through to a rep.

He said he couldn't talk on a 3 call (conf call). I asked why when I just did a couple of days ago, and he hung up on me. I believe his name was John. This is utterly ridiculous what ppl have to go through to access their money.

They are already on limited income and to have to go through BS is infuriating.

EDD needs to find a better way. GET RID OF MONEY NETWORK.

View full review

User's recommendation: GET DIRECT DEPT OR A CHECK MAILED FROM EDD

Leena S Jsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WORST COMPANY EVER!

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Absolutely, this is the worst company out there! I'm not sure why EDD moved to using them!

I can never seem to transfer funds and they clearly have no intention of fixing their extremely poor product. The support staff doesn't have a clue.

They just suggest alternatives to the problem, which are not practical for me personally. It's like they're just holding your money hostage.

View full review
Cons:
  • Hold your money hostage as you cant do online transfers

Preferred solution: get the product working so you can do online transfers without wasting hours on the phone for support to NOT HELP either.

User's recommendation: if you don't need to use them DON'T. They are basically scam artists if you ask me.

Mark Z Gfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They won’t give me my money

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I received my card in the mail. Called the number on the card and it said invalid entry.

Then I called. Was on hold for over an hour!

The *** that answered said my card was invalid and that they have to mail me a check!

Ive been waiting for weeks to receive this card and get my money! Now theyre making me wait more!!!

View full review
Cons:
  • Suck

Preferred solution: My money immediately!

Rona M Eij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transfers

Money Network - Transfers

I transfer money set up from the money network card, Nad transfer say it's done but take days to get into your checking account, I, have fees for non sufficient funds...it take to many days to reach your account, already trying to get better , to return to work, and you followed by this system not cool

View full review

Preferred solution: Apology

User's recommendation: Go yo ATM and take money to account

Celina M Ptp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Been waiting on a check since October

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How do you expect anybody to live? I have been waiting for a check since October; this is ridiculous.

If I have to call the local news, if I have to go to the Better Business Bureau, whatever I have to do, I'm going to make sure that you guys pay. This is ridiculous.

View full review
Cons:
  • Dont give you your money

Preferred solution: Full refund

Juantine J Mue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My refund

I talked to someone in your office on December 28th. They told me I received my refund and I will be getting my refund in the mail via a check.

I haven't received it yet, and today is December 15th. Why is it taking so long?

View full review
Loss:
$1500
Pros:
  • Im awaiting for the refund
Cons:
  • I am very upset

Preferred solution: Full refund

1 comment
Guest

Dear Juantine Thank you for your email. You have contacted the Global Privacy Office for Fiserv If you are unable to obtain a response directly from the merchant about this transaction, you can contact your card issuing bank to discuss this.

They should be able to advise what options may be available to you for this transaction.

We are unable to assist with this matter directly as this mailbox is for privacy inquiries relating to Fiserv and its affiliates. Kind regards

Petite T Gbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payroll and Checking

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This is quite literally the worst company I have ever worked with. I haven't been paid for five weeks, as of today.

I'm tired of this company, waiting every Friday to see if I have any money added to the card, and guess what? No! There is no money!

I truly hope the worst happens to this service. I hope their families starve.

View full review
Loss:
$250
Pros:
  • Haha there are no pros
Cons:
  • This service is a huge joke

Preferred solution: Full refund

User's recommendation: Don't ever try this service, just stick to Direct Deposit.

About

Related Companies

Fiserv, Telecheck, Popmoney, BluePay, BillMatrix

Summary

Money Network is a service provided by First Data Corporation and Walmart Stores, Inc. People can order Money Network MasterCard Paycard and Money Network Check. Both cards are issued by MetaBank, Member FDIC. There are no start-up and monthly fees for Money Network Service. Cardholders may pay bills using their Money Network Account. There is also a possibility to make in-store, gas station, online, and phone purchases with the Card. All purchases are limited to the Money Network Account balance. Cardholders can track all spending on a website or on the Money Network Mobile App any time. Cash can be withdrawn at any Walmart or Sam’s Club for free.

Money Network reviews and complaints

Money Network is ranked 892 out of 5179 in Financial Services category

Area Served

USA, Worldwide

Payment Methods

VISAMasterCard

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